FAQs

You can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.

Q: Tell me about Crystal Mountain Resort?

A: It is simply Washington State's biggest and best ski resort plus a wonderful summer time destination too. Opened in 1962 and located on the Northeast corner of Mt. Rainier National park there are 2,600 acres of terrain, high speed chair lifts and a year round Gondola. Just 2 hours from Seattle the area boasts shops,restaurants and night life.

Q: What defines a Vacation Rental Home?

A: There are more types of vacation rentals then you can imagine. Cabins, condos, houses, lodges and villas of course. But you might find a castle or a cottage. Bungalows, chalets, estates, mansions, yurts and yachts also qualify - providing they have a kitchen and bathroom as well as a place to sleep. That is what makes they different than just a hotel room.

Q: Where are Crystal Chalets Located?

A: Crystal Mountain Resort is Washington State's top ski resort and has become a great Summer, Spring and Autumn destination too. Our condos are located on the east side of the resort area on a hill overlooking the area. There are steps up to our condos, but then its pretty much a flat stroll to the lifts, restaurants and shops.

Q: Who do I contact about advertising my property?

A: Most of what you want to know should be on the website but if you have questions please feel free to call us. Please remember we don't give recommendations or take questions or handle problems you may have with advertisers.

Q: Do you give recommendations?

A: The only recommendation we give is to only rent homes from members of the Vacation Rental Industry Association (www.VRIA.org). These are the Managers and Owners who support the industry and can take training for certification and have their properties inspected by an expert. We can not tell you which of the listed properties is best for you. For that kind of information contact the Manager or Owner directly through our inquiry service or phone them.

Other questions

Q: I've lost my logon or password. What do I do?

A: No problem. Just go to the Login Page of our website. Look for the "Forgot your Password" link. Or you can call us during business hours.

Q: Why choose a Vacation Rental over a hotel?

A: Because it all adds up. You get more space for your family and friends, more rooms, a kitchen, privacy, easier parking and a lower cost per Guest. Why stay in a dinky little 300 square foot hotel room when you can have a much much larger home?

Q: So what are Vacation Rentals?

A: That's an easy one. Any lodging unit that has a full kitchen & bath, is fully outfitted with linens and towels and usually detached bedrooms is a Vacation Rental Home. These may be apartments, cabins, condos, chalets, houses or villas. In some countries they are called Holiday-lets, Holiday homes, Holiday Villas or Gites (France.)

Q: Are Vacation Rentals expensive?

A: To the contrary. Some homes are smaller and very affordable. But even the largest villas prove to be a bargain when you calculate the per-person cost. Homes come in all shapes and sizes.

Q: What if I have a complaint about a property or Owner?

A: Just like dealing with anyone else, the best way to resolve problems is to contact the Manager or Owner directly. By phone is best or if you can't reach them, then an email might do. Keep all complaints civil. Follow the golden rule - treat others like you want to be treated. If that fails, you can file for arbitration or mediation through the Vacation Rental Industry Association. Go to www.VRIA.org for the details.

Q: Can I make reservations with this website?

A: Our website is not a Manager, Owner or Agent. We don't arrange the actual bookings. We are an advertising listing service where members of the Vacation Rental Industry Association (www.VRIA.org) can list their homes. Those members take care of all the details and that is who you work with to reserve a home. All you have to do is use the inquiry form on the website or telephone the advertiser.

Q: When do I have to pay for reservations?

A: Each Manager or Owner may have different payment terms and dates on which payment must be made. You should contact them directly to hear their policies. Most managers accept credit cards and some Owners do.

Q: What is better, Manged Properties or Rent By Owner properties?

A: There is no better. Not all Operators are the same. There are great Managers and great Owner rented homes. Both types of oversight have advantages. Individual Owners may be able to tell you the slightest detail of their personal home. Managers can provide alternate lodging if the one you start with has a problem.

Q: How do I know listings are legitimate?

A: There is no way to know for sure. This website is sponsored by the Vacation Rental Industry Association a not-for-profit trade association and members do pay a fee to join and participate. But like all online activities, it is important to check out the seller's credentials and ask for references.

Q: What much does it cost to advertise on this website?

A: Because our website is powered by the world's first Multiple-Listing-Service (MLS) for Vacation Rentals at www.VRMLS.org we are able to keep our rates low. Www.VRMLS.org is owned by the Vacation Rental Industry Association (www.VRIA.org) as a service to members and Guests. To learn more click here.
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Q: Are housekeeper tips mandatory in Vacation Rentals?

A: Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.

Q: How do I purchase a Travel Insurance Plan?

A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.

Q: When can I pay for Travel Insurance?

A: We recommend you pay for the insurance at the time of reservation, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.

Q: What is Goldener Inns & Resorts?

A: Goldener is a network of unique Inns, Resorts and Vacation Rental complexes such as condominum buildings and housing developments. The properties band together for quality, efficiency and and marketing. Services are provide by the Vortex Organization. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners.

Q: Tell me about Sunspot Vacation Rentals?

A: Sunspots is a network of trained and certified Vacation Rental management companies working together to grow and improve the industry and their own operations. Vacation Homes may be located in every communities including lake, mountain and river locations and even in urban and suburban communities. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners. Services are provide by the Vortex Organization.

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